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Internet Access Error: WEB Msftconnecttest Redirect Loop
Problem Overview
Several users have reported encountering an issue with internet access after connecting their LAN cable. A dialog box message appears, indicating a problem with the internet connection. Additionally, users are experiencing a redirect error when attempting to access the internet, which redirects them to a webpage called "WEB Msftconnecttest."
Error Message
The dialog box message that appears when users attempt to connect to the internet reads as follows:
"There is a problem with your internet connection. Please connect your LAN cable to a valid Ethernet port."
Redirect Error
When users click on the error message, they are redirected to the "WEB Msftconnecttest" webpage. This webpage displays a message stating that the computer is not connected to a network. Users are then given the option to troubleshoot the problem or close the webpage.
Troubleshooting Steps
**1. Check Physical Connections:** * Ensure that the LAN cable is securely plugged into the Ethernet port on both the computer and the router or modem. * Inspect the LAN cable for any visible damage or breaks. **2. Restart Network Devices:** * Power off the router or modem, wait a few minutes, and then power it back on. * Restart the computer. **3. Use the Network Troubleshooter:** * Open the Windows Network Troubleshooter by going to "Settings" > "Network & Internet" > "Network Troubleshooter." * Run the troubleshooter and follow the on-screen instructions. **4. Update Network Drivers:** * Open the Device Manager by searching for it in the Windows search bar. * Expand the "Network adapters" section. * Right-click on the network adapter and select "Update driver." **5. Reset TCP/IP Stack:** * Open a Command Prompt with administrator privileges. * Type the following command and press Enter: "netsh int ip reset resetlog.txt" * Restart the computer.
Conclusion
If none of the above troubleshooting steps resolve the issue, it is recommended to contact the internet service provider (ISP) for further assistance. The issue may be related to a problem with the ISP's network or equipment.
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